Hello, Heirs.

This is GM Dominiel.

First, we would like to sincerely apologize to all our Heirs for the inconvenience and disappointment caused by the Guild War participation issue and the distribution of season-end rewards.

We also deeply apologize for not being able to provide updates on the progress more quickly and transparently to our Heirs who have been waiting for follow-up announcements.

Please see below for details regarding the cause of each issue and the follow-up measures. In apology for the inconvenience caused by the ongoing issues and delayed announcements, we will be distributing compensation as detailed below.

■ Guild War Issues and Delayed Notice Compensation

1. Compensation: 100 Glory Crest

2. Schedule: 7/16 (Thu) after the maintenance

* The compensation will be sent to your in-game mailbox if you log in after the 7/16 (Thu) maintenance. 

■ Guild War Issues and Follow-up Measures Notice

1. Guild War Participation Issue

1) Details

- Following the update on 6/4 (Thu), a sudden server overload occurred during the Guild War matchmaking phase, preventing matchmaking registration from completing normally for certain Guilds.

- Guilds that failed matchmaking registration were processed as not participating, making them unable to participate in the Guild War on that day.

- We have since implemented a temporary fix via a patch, and further improvements will be made in a future update.

2) Compensation

- Eligible Heirs: Heirs who are Guild Members of the Guilds that were unable to participate in the Guild War due to the matchmaking failure following the 6/4 (Thu) update.

- Compensation: Victory rewards based on the Guild's Tier at the time of the issue

- Schedule: 7/16 (Thu) after the maintenance

* Eligible Heirs will be selected based on their Guild member information at the time of the issue.

* The detailed distribution criteria are subject to change depending on the final confirmation results.

2. Guild War 2026-1 Season-End Reward

1) Details

- As the Guild War season rankings were calculated during the Pre-Season after the Guild War ended, the rewards for the previous season were distributed at the start of the new season.

- Consequently, an issue occurred where Heirs who moved to a different Guild during the Pre-Season were unable to receive their Guild War season-end rewards normally.

- (Edited) The calculation period for future Guild War seasons will take place during Week 1 of the Pre-Season, and improvements will be made so that rewards are distributed properly even if you move to another Guild after the Regular Season ends, but before the calculation is completed.

2) Compensation

- Eligible Heirs: Heirs who moved to a different Guild during the Pre-Season following the end of Guild War 2026-1 and did not receive their season-end rewards.

- Compensation: Season-end rewards based on the season ranking of the Guild they belonged to at the end of Guild War 2026-1

- Schedule: TBD

While interest and competition in Guild War have increased with the addition of the Guild War Tournament and new season currencies, we sincerely apologize for failing to provide a stable gameplay environment for our Heirs due to insufficient preparation and checks on our server environment and Guild systems.

Moving forward, we will do our utmost to provide a stable service environment and inform you of major changes and progress more quickly and transparently.

Thank you. 

❄️ FlakeMission｜July Day 16 #260716

Week 3 - Day 16 Started! Don't forget to check progress!

PLAY THE ANIMATION! Epic Seven!

Hello. GM Tamarinne here.

Lucky Dash with Orb~! Are you having fun running?

Seeing Orb running so hard, Arky couldn't lose, so he showed up too!

Please press the heart on this post as much as you can so that cute Arky can run with all his might and give rewards to our Heirs~!

An event where all language regions join together with one heart and one mind~!

1,000 Hearts Upon reaching, Rare Catalyst Selection Chest x2 will be sent to all Heirs!

Arky Dash with Arky! Please press the heart to cheer!

■ Press the heart to cheer for Arky! Arky Dash! Event

[Event Schedule] 

7/16 (Thu) ~ 7/22 (Wed) 23:59 UTC 

[How to Participate] 

- Press the 'Heart' on the Press the heart to cheer for Arky! Arky Dash! event post

- If the total number of hearts across all language regions reaches 1,000 or more, 2 Rare Catalyst Selection Chests will be given

[Event Rewards] 

- Rare Catalyst Selection Chest x2 

※ Rewards will be sent to your in-game mailbox on 7/24 (Fri).  (Storage period: 7 days) 

[Please Note!] 

- If the total number of hearts is less than 1,000, the event reward will not be distributed. 

- For more details, please check the  [Event Policy].

Thank you. 

It seemed like I could play the game itself, but the event participation was region-locked. A shame.

Hello. This is STOVE.

We hope you stay healthy during this July, where the rainy season and heat waves alternate,
Please note the following information regarding the STOVE Customer Service Center closure on 7/17 (Fri) for Constitution Day.

[7/17 (Fri) STOVE Customer Service Center Holiday Notice]
- Period: July 17, 2026
- Details: Customer Service Center closed

※ You can still submit 1:1 inquiries to the Customer Service Center as usual during the holiday period.
※ 1:1 inquiries submitted will be answered sequentially starting from July 20 (Mon).
Thank you.