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Recipient: Smilegate, NX3 GAMES
Title: Video rebuttal to the violation of 'Road Nine' operating philosophy

The '5 operating philosophies' revealed in the official showcase are not just a simple marketing slogan,

We accepted it as an official promise based on trust with our users.
However, the recent artifact probability draw update and the position contained in the explanation video mean that this promise has been effectively broken .

It is causing serious disappointment and a breakdown of trust throughout the user community.

❗ Cases of violation of operating philosophy

1. Relieve stress of random items → Violation

- It was clearly announced in the showcase that “there is only one avatar for the random draw”.

- In the recent update, a random draw system for artifacts was added, and this promise was clearly broken.

- The explanatory video only explained the background of the introduction of the system, and did not provide a direct explanation or apology for the breach of promise.

2. Non-sale of cash equipment → Violation

- Artifacts are cash-based items that directly affect combat power .

- Since it is sold in a random draw format, there is a clear gap in growth speed and competitiveness depending on whether or not you pay.

- This directly contradicts the philosophy of “We will not sell paid equipment that affects combat power.”

📺 Rebuttal to the explanation video

- The explanatory video avoided directly explaining the key issue of the breach of promise of “not introducing random draws other than one avatar.”

- It was explained that artifacts were introduced with the purpose of “resolving stagnation in top-tier user growth,” but there is no need to necessarily structure new growth content as a random draw.

- Also, the explanation that the draw costs for avatars and artifacts are similar obscures the fundamental problem raised by users, which is that “adding random content itself is a violation of promise.”

- Contrary to the manufacturer's claim that "the operating philosophy is being maintained," artifacts are paid probability items that affect combat power, which is in conflict with the promise.

- Apologies for the lack of prior communication, additional play acquisition routes, and provision of coupons are merely formal responses , and in the absence of a head-on confrontation and admission of responsibility for the breach of promise, they can only be accepted as conciliatory gestures lacking sincerity .

📌 Requirements

1. Clear official statement on violation of the philosophy of operating probabilistic content

- Requesting an official explanation regarding the introduction of the artifact draw system, which conflicts with the existing showcase announcement that “only one avatar type exists for random draws.”

2. Structural review or withdrawal of artifact probability draw content

- This is a problem with the lottery method itself, and cannot be solved by alleviating the burden of payment or providing a supplementary route.

3. Clear policy declaration on future expansion of probabilistic paid content

- Request a prior declaration of prevention in the form of “There are no additional plans for the same BM (probabilistic paid system) in the future.”

4. Present a plan to compensate for and restore trust in violation of operating philosophy

- Rather than a simple coupon, we provide a differentiated compensation plan that takes into account the use of the content and the charging details.

We do not intend to attack or defame 'Lord Nine'.
We are simply writing this to confirm that you were sincere in your promise to your users .
If your operating philosophy isn't just a marketing ploy, please demonstrate it through your actions now.

thank you

* If you agree with the above, please join us in protesting yesterday. Thank you. *

Just kidding

BM put out some shit like that

Even if it makes a profit now,

I've lost trust in your company.

Same as nc

This is the last game and I won't play your game again.

The company that makes you laugh

Half a day has passed

How do I get it back? lol

People who haven't been recovered will be so happy

Are you trying to sneak past me?

Aren't you going to fix the title error?

I'm sick and tired of fixing even these little things

Did you get 100% recovery?

Whew