STOVE

– Violation of ‘Road Nine’ operating philosophy and call for official response

Recipient: Smilegate, NX3 GAMES
Title: Request for explanation of violation of 'Road Nine' operating philosophy and call for future response

I am a user who enjoys your MMORPG **'Lord Nine'**.
The '5 operating philosophies' revealed at the 2025 announcement were a promise based on trust with users. However, the recent updates and your company's response directly violate that promise, and are causing serious distrust and backlash throughout the user community.

[Items that are violated among the 5 operating philosophies that your company promised]

Probabilistic Item Stress Relief
→ Despite the announcement that “only one avatar exists for random draws,”
→ With the recent update, the artifact probability draw system was introduced, which added excessive probability content.
Paid experience/cash equipment not sold
→ In reality, whether or not you pay has a significant impact on your combat power and growth rate.
Preserving item value and respecting the economy between users
→ The game balance is collapsing and the trading ecosystem between users is being violated due to random paid items.

💬 Despite the fact that many users have repeatedly pointed this issue out through the official community and customer center, your company has not yet made any official statement.

[Requirements]

Clear and official statement of position on violation of operating philosophy Provide transparent explanations and fix plans for issue updates (e.g. introduction of artifact probabilities) Announcement of a plan to maintain practical compensation and future operating philosophy to restore user trust

 

[Official Warning – Call for Legal Responsibility]

If your company continues to ignore legitimate complaints and questions from users, this may be a violation of the following laws. If we determine that there is no official response, we will take the following actions:

Article 3 of the Act on Fair Labeling and Advertising
→ Prohibition of unfair advertising that misleads consumers
※ After the announcement that “there is only one random item, avatar,” the artifact random draws added may be considered deceptive advertising.
Article 21 of the Act on Consumer Protection in Electronic Commerce, etc.
→ Prohibition of acts that cause unfair disadvantages and failure to fulfill notification obligations
※ Silence on user complaints and failure to sufficiently notify important updates may be an abuse of business position and a violation of the duty to notify.
Article 32 of the Act on Promotion of the Game Industry
→ Obligation to protect users' rights and create a fair usage environment
※ Failure to notify about probabilistic content and paid systems may result in legal liability.

[Response measures]

File a formal complaint or complaint with the Korea Consumer Agency, Fair Trade Commission, or other relevant organizations. Review legal procedures, including claims for damages, in cooperation with consumer rights groups and legal advisory agencies. Launching a press release and protest campaign with the User Community Alliance

I don't want to attack or harm 'Lord Nine'.
However, promises must be kept, and fair and responsible operation is what all users expect.

Your silence may be interpreted as a possible violation of law rather than a choice.

I hope the operating philosophy at the time of the showcase wasn't just a marketing slogan.

We look forward to a sincere explanation and a changed response.

Details